How it works
Six steps from submitting an account to resolution — with honest expectations at every stage.
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You submit the account
Use the contact form to send the debtor's business details, the balance, the invoice or contract, and a short history of your collection attempts. Please avoid sensitive account numbers or government ID numbers.
Details: What we need: debtor business name, balance and aging, copies of supporting documents, and your previous follow-up attempts.
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We review the file
Our team checks that the account fits our commercial scope, that the documentation supports the balance, and whether anything is actively disputed.
Details: If information is missing, we tell you exactly what to send. If the account is outside our scope, we say so before any work begins.
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Scope is confirmed with you
Before work starts, you know what happens next, what communication looks like, and how updates will reach you.
Details: This is also the point where any questions about the account are settled, so expectations are aligned on both sides.
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Outreach begins
We contact the debtor, confirm the account, and work toward payment or a written payment arrangement.
Details: Communication is documented, so there is a record of what was said, when, and what was agreed.
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You receive updates
As the account moves through each stage, you get updates on activity and outcomes — enough to know where things stand without chasing us for information.
Details: If the debtor raises a dispute, you will hear about it with the supporting context.
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Resolution or next-step decision
The account may resolve through payment or an arrangement, or it may reach a point where you decide on further steps based on what we report.
Details: When funds are recovered, they are remitted to you according to your agreement. If an account closes without recovery, you receive a clear summary of the outcome.